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About Citizens Advice

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Introduction to the Citizens Advice service

About the Citizens Advice service.

Talk to us online

You can chat online with a trained adviser if you’ve already checked our advice and you need more help.

Get advice

How to get free, confidential, impartial and independent advice from over 250 locations. Details of how to get advice in person, over the phone, by email and access services for the deaf. Includes information for NHS complaints, consumer problems, pensions and the Armed Services.

Policy research

Our policy research combines insights into the problems that people experience with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all.

UAT (Release)