Energy companies should be doing everything in their power to support struggling customers, says Citizens Advice
22 November 2022
Citizens Advice has responded to Ofgem's review into support for vulnerable customers.
22 November 2022
Citizens Advice has responded to Ofgem's review into support for vulnerable customers.
18 November 2022
Citizens Advice has revealed the scale of dodgy deliveries still blighting online shoppers, with its second annual parcel league table.
03 November 2022
Citizens Advice has today responded to an increase in interest rates. The charity is urging lenders to be proactive in offering support to people struggling with payments.
18 October 2022
Citizens Advice responds to the government's latest announcement regarding the energy price guarantee.
30 September 2022
More than 450,000 people could be made to pay their energy bills with a prepayment meter by the end of 2022, because they’ve fallen into debt. That’s on top of the millions of people already on them.
29 September 2022
Citizens Advice responds to the latest update on affordability of communication services from Ofcom.
27 September 2022
Citizens Advice has responded to Ofgem’s review of supplier practice in helping people struggling with bills.
22 September 2022
Citizens Advice is calling on the government to prioritise helping people at the sharp end of the cost-of-living crisis now, while also finding long-term solutions to the UK’s energy inefficient homes.
22 September 2022
More than 13 million mobile and broadband customers may see bills rise by £100 next year due to inflation-busting price hikes, Citizens Advice is warning.
08 September 2022
05 September 2022
Citizens Advice sets out what should be top of the new Prime Minister's in tray ahead of an announcement later today.
25 August 2022
Citizens Advice comments on the need for support ahead of the announcement of the new energy price cap
17 August 2022
Dame Clare Moriarty: Millions face a ‘winter of despair’ without further support Charity’s data shows record numbers already unable to top up prepayment meters
09 August 2022
Citizens Advice responds to the latest energy price cap prediction from Cornwall Insight
04 August 2022
Citizens Advice has responded to an Ofgem announcement that the price cap will be changed quarterly, rather than every six months.
01 August 2022
Citizens Advice says ‘no more excuses, no more delays’ after regulators found £1.3bn a year loyalty penalty for broadband, mobile and mortgages
28 July 2022
Citizens Advice has today launched an interactive dashboard which shows the unfolding cost-of-living crisis and its real-time impact on people seeking the charity’s support.