Citizens Advice response to BEIS Select Committee report on the energy market
26 July 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to the latest report from BEIS Select Committee
Citizens Advice responds to the Ofcom review of postal regulations
18 July 2022
As Ofcom reviews postal regulations, Citizens Advice responds
Three key findings from Citizens Advice's report 'Back from the Brink'
11 July 2022
In its latest report on the energy market, Citizens Advice outlines a number of key findings which highlight the ongoing effect of the energy market meltdown on customers.
PIP delays leave disabled people hundreds of millions of pounds out of pocket
06 July 2022
Hundreds of thousands of people are having to wait for £300 million of vital support because of delays to PIP applications
Worst customer service on record from energy companies, says Citizens Advice
01 July 2022
Energy companies’ customer service standards have fallen to a new record low. This is according to the latest Citizens Advice star rating table.
Ofgem is right to challenge networks to operate as efficiently as possible, says Citizens Advice
29 June 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to Ofgem’s draft plans for the next electricity distribution price control (known as RIIO-ED2).
Citizens Advice responds to the telecoms announcement
28 June 2022
Citizens Advice has responded to the government's telecoms announcement.
NAO report underlines why Ofgem needs to beef up rules and make sure companies stick to them, says Citizens Advice
22 June 2022
Citizens Advice responds to the NAO report into the energy supplier market.
Citizens Advice partners with the Social Market Foundation and Public First on future support for energy consumers
20 June 2022
Citizens Advice has today announced plans to launch a review into the best way of providing long-term support to consumers who’re struggling the most with energy bills.
Citizens Advice responds to the Treasury announcement on BNPL
20 June 2022
Citizens Advice has responded to the Treasury's announcement on BNPL
Citizens Advice responds to Ofgem measures to protect customers
20 June 2022
Citizens Advice has responded to Ofgem’s proposals on protections for customers
Citizens Advice responds to the Fairer Private Rented Sector White Paper
16 June 2022
Citizens Advice responds to news that the government will be putting an end to Section 21, giving renters more security when standing up for their rights.
Over 40 million targeted by scammers as the cost-of-living crisis bites
12 June 2022
Millions more people have been targeted by scammers as the cost-of-living crisis takes hold, new research by Citizens Advice has found. More than three quarters of UK adults said they have been targeted by a scammer this year - a 14% increase compared to this time last year.
One in eight renters at risk of missing out on vital support with energy bills
10 June 2022
More than one in eight private renters - equivalent to half a million (585,000) people - may miss out on vital support to cope with rising energy costs, Citizens Advice has found.
Two fifths borrowed to pay off Buy Now Pay Later
08 June 2022
More than two in five Buy Now Pay Later (BNPL) customers borrowed money to make repayments, Citizens Advice has found.
Citizens Advice responds to Ofcom's investigation into Royal Mail's quality of service performance in 2021-22
31 May 2022
Citizens Advice responds to Ofcom's announcement that it's investigating Royal Mail's quality of service performance
Citizens Advice responds to Chancellor's announcement on cost-of-living measures
26 May 2022
Citizens Advice responds to the Chancellor's measures on the cost-of-living crisis
Citizens Advice responds to inflation figures
18 May 2022