Citizens Advice responds to the Consumer Duty announcement
07 December 2021
07 December 2021
06 December 2021
19 million targeted by a green scam - here are five top tips on staying safe when making your home more energy efficient
30 November 2021
People who have No Recourse to Public Funds (NRPF) describe feeling “helpless” and “invisible” as they struggle to survive without support, according to a groundbreaking report from Citizens Advice.
25 November 2021
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to the collapse of two more energy suppliers - Orbit and Entice Energy - which takes the total of failed firms to 25, since the gas price crisis began in August.
25 November 2021
New research on the cost of living crunch by Citizens Advice reveals one in ten families - equivalent to 3.2 million households - are facing financial crisis this winter. The charity analysed average income data against household spend on essentials like rent, bills and food to establish how many families can meet their living costs.
24 November 2021
Citizens Advice is warning urgent action is needed across the parcel delivery industry after its first annual parcel company league table found consistent problems across the sector.
22 November 2021
As the consumer watchdog for the energy market, Citizens Advice responds to the news that Bulb - the UK’s seventh largest energy supplier - will enter special administration.
02 November 2021
As the consumer watchdog for the energy market, Citizens Advice responds to the news that four suppliers have failed - bringing the total number of supplier failures to 19 this year, affecting more than 2 million customers in total.
28 October 2021
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to the Competition and Markets Authority’s (CMA) findings on appeals by the energy networks (transmission and gas distribution companies) against their price control, known as RIIO-2.
27 October 2021
Citizens Advice has responded to an announcement in today’s Budget speech that the taper rate in Universal Credit will be reduced.
25 October 2021
Citizens Advice has responded to the Department for Levelling Up, Housing and Communities announcement of £65m in funding to support those on low-incomes who are in rent arrears.
22 October 2021
People taking out a mobile phone contract, car insurance or getting a loan have far better consumer protections than those spending thousands of pounds installing green technologies in their home. This is according to new research released today by Citizens Advice.
21 October 2021
Citizens Advice responds to the announcement of a consultation on the regulation of Buy Now Pay Later.
19 October 2021
In its role as the consumer watchdog for the energy market, Citizens Advice comments on the government’s Heat and Buildings Strategy published today.
05 October 2021
Tomorrow (6 October) the government is due to cut Universal Credit by £20 a week, affecting nearly six million people in England, Scotland and Wales.
30 September 2021
Citizens Advice warns people will face 'desperate choices' this winter without targeted support
22 September 2021
Citizens Advice in its role as the official watchdog for energy consumers has responded to Ofgem’s announcement about the failure of two suppliers.