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Expert comment

Below is a list of areas we can provide information and comment to journalists on. This list is not exhaustive and we can often comment on much more than the subjects listed below. For specific enquiries contact the press office and we will endeavour to help.

Sometimes we can provide you with “case studies” to give a human interest to your story, if it’s a subject of particular concern to us and our clients. It can often take a while to contact a case study, so it helps if you give us as much notice as possible. We will then contact relevant bureaux to see if they have had any clients that fit the bill. Unfortunately it may not always be possible to find a suitable and media willing case study for your story.

If we are able to identify a client willing to be interviewed by you, we will usually expect a voice in the piece as well.

Areas of expertise


Tax-credits, Employment and Support Allowance (ESA), Jobseeker's Allowance (JSA), state retirement pension and pension credit, disability benefits,housing benefit, council tax benefit, child benefit, carers allowance

Also people affected by cancer claiming benefit, armed forces claiming benefit, overpayment of tax credits, Social Fund, work incentives, simplification of the benefit system, benefit take up

Consumer goods and services

Travel, timeshare, car clamping, bad service,consumer protection for example. doorstep selling/ distance selling/ unfair commercial practices, sale of goods, scams, fraud, pre-payments, training courses, gyms


Debt remedies for example bankruptcy/ Individual Voluntary Arrangements (IVA’s)/ Debt Relief Orders (DRO’s), bailiffs, council tax, credit cards, County Court Judgements (CCJ’s), debt collection, debt enforcement, high cost credit, responsible lending, mortgages, sub-prime mortgages, repossessions, Child Support Agency (CSA)


Public services (hotels, gyms and shops etc), immigration, workplace, racial, sexual, religious, age and disability discrimination, hate crimes, Equality Act


Redundancy, employment rights including pay, terms and conditions (see also discrimination), dismissal, employment tribunals and appeals, vulnerable workers

Financial inclusion/capability

Access to bank accounts, basic bank accounts, bank charges


Rights, landlords, deposits, repossessions, homelessness


Fuel, water, telecomms

Legal services

Legal aid, civil costs, prison advice, pro bono work


General issues relating to poverty and some other specific aspects


Civil recovery, civil rights, voting, see also Discrimination

School costs

For example uniforms, school equipment, trips


General issues relating to volunteering and some other specific aspects, especially our experiences with over 21,000 volunteers

Other areas where we can help

If you are calling from a local or regional media outlet and wish to speak to a representative from your local bureau we can put you in contact with them.

Citizens Advice Scotland and Citizens Advice Northern Ireland are separate organisations. For Scottish and Northern Irish media enquiries please contact:

Tony Hutson, 0131 550 1010 or 07774 751655 - Citizens Advice Scotland

Policy Team 028 9023 1120 - Citizens Advice Northern Ireland

UAT (Release)