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Consumers “miss out” as EDF Energy fails to hit smart meter targets, says Citizens Advice

15 June 2018

Citizens Advice has responded to Ofgem’s announcement that EDF Energy will pay £350,000 for failing to meet its 2017 smart meter installation target.

Victoria MacGregor, Director of Energy at Citizens Advice, said:

“Smart meters have the potential to deliver major benefits to consumers, through reduced bills and more efficient energy use. It’s consumers who miss out when suppliers don’t hit their targets and fail to get meters up on walls. It’s only right that suppliers should pay a price when this happens.”

Notes to editors

  1. Citizens Advice has a statutory role as the consumer advocate for energy consumers across the UK.
  2. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  3. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  4. To get advice online or find your local Citizens Advice in England and Wales, visit
  5. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  6. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  7. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.
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