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SSE price rise “extremely disheartening”, says Citizens Advice

30 May 2018

Citizens Advice has responded to SSE’s announcement that 2.36m customers will be hit with a £76 increase on their energy bills.

Gillian Guy, Chief Executive at Citizens Advice, said:

“It’s extremely disheartening to see SSE join the rest of the ‘big six’ energy suppliers in raising prices for its standard variable customers.

“Today’s price hike risks hitting those who can least afford it. We know that those stuck on poor value standard variable tariffs are often the elderly, people with mental health problems and those on low incomes.

“While the government’s proposed price cap should deliver much needed protections for energy customers in the future, customers who are unhappy with their current energy supplier or tariff should consider switching now.”

Citizens Advice energy price comparison tool

Citizens Advice provides an independent comparison of energy tariffs, alongside a customer service star rating, at


Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.
UAT (Release)