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Work with us

We spend more than £20m a year buying goods and services for our 6 national offices. We buy things like:

  • IT software, equipment and services
  • facilities management
  • research projects
  • professional services
  • travel

If you'd like more information about working with us, email our procurement team

Our procurement opportunities

You can find our latest procurement opportunities and application documents here. We also advertise them in the Official Journal of European Union (OJEU) if the value of the work is above EU thresholds.

Chat & Messaging Platform

Citizens Advice is looking for a supplier to deliver a national Chat & Messaging platform, accessible to clients via our website and other channels (e.g. Facebook Messenger).

The closing date for expressions of interest is 23 November 2017 (12.00pm).  To express interest you must complete the Standard Selection Questionnaire and submit along with 2 years of audited accounts to

The Invitation to tender and Platform requirements documents provide full details of our requirement.

Invitation to tender - Chat & Messaging Platform [ 350 kb]

Platform Requirements - Chat & Messaging Solution [Excel 100 kb]

Standard Selection Questionnaire [Word 67 kb]

UAT (Release)