Skip to navigation Skip to content Skip to footer

Citizens Advice response to the Office for Product Safety Standards’ Product Safety Review call for evidence

17 June 2021

Citizens Advice response to the Office for Product Safety Standards’ Product Safety Review call for evidence [ 220 kb]

We welcome the opportunity to respond to this call for evidence. In the energy market, people currently buy energy directly from their energy supplier. In recent years we have seen the emergence of new companies with different business models. Often, these businesses (and the services and products they offer) are not subject to energy regulations and there are a number of gaps in consumer protection between the activities that are regulated and those that are not.

It’s important that consumers can easily understand if a product is safe and can identify who is liable when things go wrong. The future energy market should facilitate and encourage innovation, be accessible by all and treat everybody fairly, regardless of their circumstances. Access to clear information about product safety and liability should support people to have the confidence to engage with new technologies and make informed decisions.

UAT (Release)