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Consumer and Public Services policy research team

Policy work by the team

Includes consumer, debt and money and public services.

Matthew Upton, Head of Policy for Consumer and Public Services

As Head of Policy for Consumer and Public Services Matthew leads an agenda of policy research on issues ranging from social care, health and housing to consumer market failure in telecoms and financial services.

Before joining Citizens Advice in March 2016, he worked in the public and private sector as a Strategic Lead at the London Borough of Camden and a Director at a small communications consultancy based in Croydon.

Joe Lane, Senior Policy Researcher

Joe pictureJoe is currently working on projects on household debt and financial services. Before joining Citizens Advice he was a policy researcher for an organisation representing further education colleges in the UK where he  conducted research on the future of vocational education and school to work transitions. Prior to that he taught history in a secondary school in Bradford.

Morgan Wild, Senior Policy Researcher

Morgan joined Citizens Advice in 2015, and currently leads on cross-market consumer advocacy and research, with a particular focus on making markets work better for low-income households & the excess profits accruing to natural monopoly firms.

Before joining Citizens Advice, he worked as a social research consultant at the Office for Public Management on a range of public and private sector projects. He holds an MA in Political Economy from King's College London and a BA in Philosophy from the University of Cambridge.

Read Morgan's blogs.

Mette Isaksen, Senior Policy Researcher

Mette works on cross-sector consumer issues, as well as leading on Citizens Advice’s private rented sector work. Current projects include improving the experience of renting, resolving consumer disputes, and applying behavioural insights to our advice sessions.

Prior to joining Citizens Advice, Mette was an Impact Analyst at Wokingham Borough Council, working across children’s services and health & social care. She has also worked in research and evaluation roles at the New Local Government Network, BBC Media Action and the British Red Cross.

Read Mette’s blogs

Marini Thorne, Policy Researcher

Marini works mainly on household debt and financial services. Before joining Citizens Advice, Marini worked at New Philanthropy Capital, a think tank and consultancy for the charity sector. Whilst there, she worked with charities to develop their impact, monitoring and evaluation practices, as well as focussing on providing support to domestic violence charities.

Marini holds an MA in Social Anthropology and a BA in Modern History.

Barney McCay, Policy Researcher

Barney works on consumer issues and the team’s response to Brexit. He is currently working on projects which focus on household debt and essential service providers’ support for vulnerable consumers. He is also looking at how excessive market power undermines competition and the ways in which regulators can respond.

Before joining Citizens Advice, Barney worked as a Parliamentary Researcher for an MP and as a Campaigns Organiser in the London mayor election.

Read Barney’s blogs.

Caroline Rogers, Policy Research Assistant

Caroline works across the consumer and public services team. Current projects include examining the difficulties experienced by those with mental health problems when engaging with essential services, and improving the treatment of loyal customers in the mobile handset market.

Prior to joining Citizens Advice, Caroline interned at the Big Lottery Fund, assisting with policy and public affairs. She has also worked as a team assistant at Doteveryone, and volunteered regularly at her local YMCA before moving to London.

Gwen Hardy, Policy Research Assistant

Gwen works on projects relating to financial insecurity and debt. Before joining Citizens Advice, Gwen worked as an intern at the Learning and Work Institute where she assisted with policy research and employment programme evaluations. Prior to this, she also completed a research and policy internship at the Family and Childcare Trust and worked as a project administrator at Age UK.

Beth Brindle, Policy Research Assistant

Beth works across the consumer and public services team, and is currently working on an exploratory project examining the potential of introducing automatic compensation into essential markets. Before joining the Consumer and Public Services Team, she interned in the Families, Welfare and Work team at Citizens Advice working on UC and employment related projects. Prior to this she was a development associate at Cause4, a London based charity consultancy.

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