Energy
Holidays and transport
- Travelling in Europe
- Claim compensation if your flight's delayed or cancelled
- Cancelling a package holiday
- Claim compensation for a holiday
- Get airline compensation for lost or delayed luggage
- Getting a refund for a cancelled or delayed train
- How to make a complaint about a bus service in Scotland
- Help with travel costs if you're older or disabled
- Help with travel costs for younger people
Buying or repairing a car
Scams
Something's gone wrong with a purchase
- If you want a refund for travel because of coronavirus
- Return faulty goods
- Claim using a warranty or guarantee
- If a company stops trading or goes out of business
- If something is advertised at the wrong price
- Report fake or counterfeit goods
- If something you ordered hasn't arrived
- If your clothes have been lost or damaged by a dry cleaner
- Claim compensation if an item or product causes damage
- Getting your money back if you paid by card or PayPal
- If you're unhappy about poor service
- Complaining about a vet
- Unhygienic and unclean premises
- Food and drink organisations
- Lost, found and uncollected goods
- Stolen goods
- Pet gets ill or dies after buying
Insurance
Water
Phone, internet or TV
- Switch broadband, phone or TV provider
- Dispute a mobile, phone, internet or TV bill
- Problem with an app, software or download
- Stop getting nuisance calls and texts
- Cancelling a phone, TV, internet or mobile contract
- What to do if your mobile phone is lost or stolen
- If you’re struggling to pay your phone, internet or TV bill
- Complain about a premium rate phone charge or text message
- Check how much a call will cost