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Letter to claim damages for misrepresented goods or services

This advice applies to England

Use this letter to get a refund or claim damages for goods or services that were misrepresented to you at the time of sale.

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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