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Letter to end contract due to poor work and 'lost faith'

This advice applies to England

If you purchased goods before 1 October 2015

This letter applies to a service that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain to a trader about poor quality work.

Use this letter if you want  to cancel a contract with a trader due to poor work and 'lost faith'.

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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