Paying your water bills if you're a tenant

If your rent includes water charges

If you pay your landlord or mobile home site owner for water, instead of paying the water company directly, this means you are being resold water. There are rules to make sure you aren’t overcharged. You shouldn’t be charged more than the amount the water company would charge, plus a reasonable administration fee.

Overcharging

If you think you might have been overcharged by your landlord, keep a record of how much you've paid and how much water you've used. If you've got a meter, check if it's registering your use of water correctly, check how much your landlord is charging you for water and then compare  the 2 amounts.

If you think you're being overcharged, explain the problem to your landlord and negotiate to pay the correct amount.

If your landlord won't refund the extra, your only option might be to take them to court. You should only consider doing this as a last resort.

For more information about going to court, see Small claims.

If your landlord is trying to evict you for rent arrears

If your landlord has overcharged you for water, you might be able to stop them evicting you. Talk to an adviser before you challenge the eviction.

If your landlord is not paying the water bill

If your landlord isn’t paying the water bill, the water company isn’t allowed to disconnect the supply, but can take legal action against the landlord.

If your landlord disconnects your supply, contact the local authority's Environmental Health Department or their Tenancy Relations Officer, if there is one, and ask for the supply to be reconnected.

You can also apply to the court for an injunction to get the supply reconnected, and claim damages for any costs you've had because of the disconnection. You should get legal advice before doing this.

If your landlord disconnects your water supply to try to make you leave the property, this is a form of harassment and is a criminal offence. If this happens, you should contact Citizens Advice or get legal advice.

If you’re charged after you’ve left the property 

You're not responsible for a new water bill after you've left the property. The water company might not know that you've left - contact them and tell them.

If you live with other people but you're the only one being charged 

It’s likely that you and the other people you live with should share the water bill between you.

Check your tenancy agreement - it should say who has to pay the water bills. If it doesn’t, then your landlord has to pay. 

If the water bill only has your name on it, you should tell the water company who else is living in the property.

Your landlord must tell the water company within 21 days of someone moving into or out of the property. If it’s been more than 21 days, your landlord becomes jointly responsible for paying the bill with you and the other people living in the property.

Backdated water bills

If you get a backdated water bill, check the dates it refers to. If the dates refer to a previous tenancy or a time when you didn't live in the property, you should send the bill to your landlord. You should also check who's responsible for paying the water charges to the water company. If water charges are included in your rent, it will be your landlord so send the bill to them.

• More about backdated water bills

Next steps

• More about the steps your landlord can take to evict you
• More about getting legal advice
• If you need more help

Other useful information

• To find out which water company supplies your  area, go to  the Consumer Council for Water's website at: www.ccwater.org.uk.
• For more help with water issues,  go to the Consumer Council for Water's website at: www.ccwater.org.uk.