We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Dydd Gwener, 4 Tachwedd 2022
Our research looks at how digitalisation in the energy sector has left some behind and highlights how we can protect digitally disadvantaged people from harm
Dydd Llun, 24 Hydref 2022
Recommendations for government and the regulator, Ofgem, on how to improve the regulatory regime to make it fit for the future.
Dydd Gwener, 30 Medi 2022
We’re calling on the Government to stop forcing energy customers onto prepayment meters to recover debt, so that we can keep more customers on supply this winter.
Dydd Iau, 29 Medi 2022
This risk register assesses a series of risks in the demand-side response market to identify protection gaps. It’s been developed jointly between Citizens Advice, the Association for Decentralised Energy (ADE) and Energy UK.
Dydd Iau, 22 Medi 2022
Energy suppliers have obligations to support struggling customers, and many will need extra help this winter. This guide sets out our expectations for protecting customers in difficult circumstances.
Dydd Mercher, 21 Medi 2022
High energy bills are here to stay, and while short-term financial support is essential for getting people through the worst of the crisis, we need a long-term solution to rocketing prices. Insulating our homes can save households money, and reduce our dependence on the global gas wholesale market.
Dydd Llun, 11 Gorffennaf 2022
Since the beginning of August 2021, 28 energy suppliers have failed, causing turmoil for over 4 million customers. Our research shows that, though the Supplier of Last Resort (SoLR) process worked well for the majority, a significant minority of people continue to face severe disruption. Supplier failure and Special Administration processes need reform.
Dydd Llun, 20 Mehefin 2022
Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps
Dydd Mercher, 15 Mehefin 2022
In a year which has seen us go from pandemic to a cost of living crisis, we’re setting out the ways we’ve helped people across consumer advice and advocacy.
Dydd Gwener, 10 Mehefin 2022
This research report explores current and future energy issues for tenants in the Private Rented Sector.
Dydd Iau, 19 Mai 2022
How heat networks can prepare for regulation and deliver for consumers
Dydd Iau, 28 Ebrill 2022
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2022/23.
Dydd Mercher, 13 Ebrill 2022
This discussion paper outlines why the government should develop a comprehensive advice strategy to meet its net zero targets.
Dydd Gwener, 8 Ebrill 2022
Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps.
Dydd Mercher, 23 Mawrth 2022
This research was part of our wider review of the electricity distribution (DNO) business plans and considered their Environmental Action Plans.
Dydd Gwener, 18 Mawrth 2022
With energy bills rising and general inflation pushing up costs, the government should put in place both broad and targeted support for households.
Dydd Mercher, 2 Chwefror 2022
Demand for our services is at its peak since the pandemic started, and the worst is yet to come. Targeted support is needed to help people through this crisis.
Dydd Llun, 31 Ionawr 2022
Ofgem has recently consulted on a range of proposals to reform the energy price cap, in response to the high and volatile prices recently seen in wholesale markets. Some of its proposals would only be temporary measures, while others would change the price cap permanently. This briefing note summarises our views on the most significant reforms it has proposed, explaining which we could support and why, and which we do not think should be taken forward.
Dydd Gwener, 21 Ionawr 2022
We are consulting on our annual consumer work plan for 2022/23. Please provide any comments to consumerworkplan@citizensadvice.org.uk by 15 February 2022.
Dydd Llun, 17 Ionawr 2022
On April 1st 2022 under current plans, the energy price cap will increase by a predicted 57% to £2,000, bringing annual energy bills to a level we haven’t seen in many of our lifetimes. We’ve analysed the different policy options on the table and recommended four steps to deal with the challenge over the coming year.
