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Letter to complain about a payday loan

This advice applies to England
If you have a problem with your payday loan you can use this letter to complain.

Making a complaint will show your lender what they have done wrong and help make sure they follow the rules in the future.

You can also ask your lender to put things right - for example, by agreeing a more reasonable repayment plan and freezing interest and charges.

For more information about when you should use this letter, see Payday loans - making a complaint.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

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UAT (Release)