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Domestic violence and abuse - organisations which give information and advice

This advice applies to England

If you have suffered domestic violence or abuse, there are many different organisations which can help you.

If you think you've experienced trafficking, find out more about about getting help

Organisations for women

National Domestic Violence helpline

The National Domestic Violence Helpline is a freephone 24 hour helpline which provides advice and support to women and can refer them to emergency accommodation.

The National Domestic Violence Helpline is run in partnership between Refuge and Women's Aid.

There are translation facilities if your first language is not English. The Helpline also offers BT Type talk for callers with hearing difficulties. The Helpline worker contacts the Type talk operator so that the caller can communicate through them.

Telephone: 0808 200 0247 (24 hours)
Email: (you will receive a response within 3 working days)


Their helpline offers advice and support to women experiencing domestic violence.

Refuge also provide safe, emergency accommodation through a network of refuges throughout the UK, including culturally-specific services for women from minority ethnic communities and cultures.

Their website also includes some information for men who are either being abused or who are abusers.

Telephone: 0808 200 0247 (24 hours)

Women's Aid

The Women's Aid website provides a wide range of resources to help women and young people.

This includes The Survivor's Handbook which provides a range of information including legal and housing advice, tips on how to create a safety plan and advice for people with specialist housing needs. It's available in 11 languages and in audio. 

They also run a website to support to children and teenagers who may be living in a home affected by domestic violence, or who may be in a violent relationship themselves.

Telephone: 0808 200 0247 (24 hours)

Rights of Women

Rights of Women offers confidential legal advice on domestic and sexual violence. They produce free information sheets which can be downloaded from their website -

Family law advice line: 020 7251 6577 (Monday, Tuesday, Wednesday and Thursday 7pm-9pm; Friday 12 noon-2pm)

Criminal law advice line: 020 7251 8887 (Tuesday 11am-1pm)

Immigration and asylum law advice line: 020 7490 7689 (Monday 12 noon-3pm; Thursday 10am-1pm)

Textphone advice line: 020 7490 2562 (on the days and times above)

Administration: 020 7251 6575
Fax: 020 7490 5377

Organisations for men

Men's Advice Line

The Men's Advice Line is a confidential helpline for all men experiencing domestic violence by a current or ex-partner. They provide emotional support and practical advice, and can give you details of specialist services that can give you advice on legal, housing, child contact, mental health and other issues.

Helpline: 0808 801 0327
The helpline is open Monday to Friday, 10am to 1pm and 2pm to 5pm

ManKind Initiative

The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other another support service if you need it.

Telephone: 01823 334 244
Open Monday to Friday, 10am to 4pm and 7pm to 9pm (except Friday evenings)

Survivors UK Ltd

This is a helpline for men who have been victims of rape or sexual abuse.

They may be able to arrange counselling or a support group if you live in the London area, or provide details of an appropriate service if you don't.

Telephone: 0845 122 1201
Open Monday and Tuesday, 7pm to 9.30pm, Thursday 12 noon to 2.30pm
Admin: 0203 598 3898 (Monday to Friday,  9.30am to 4.30pm)

Everyman Project

The Everyman Project offers counselling to men in the London area who want to change their violent or abusive behaviour. It also has a national helpline which offers advice to anyone worried about their own, or someone else's, violent or abusive behaviour.

Helpline: 0207 263 8884
Open Tuesday 6.30pm to 9pm and Wednesday 6.30pm to 9pm



A national helpline for men who have who have been raped, assaulted or abused in childhood or adult life. The helpline also supports partners (male and female) and family members of abused men.

Tel: 0808 808 4321
Open on Thursday evenings, 8pm to 10pm

Organisations for women and men

Montgomeryshire Family Crisis Centre Helpline

The Montgomeryshire Family Crisis Centre provides a confidential 24-hour helpline every day of the year for people who have experienced, or are experiencing, domestic violence. The centre helps men and women and takes calls from all over the UK. They also provide other services, for example safe accommodation for both men and women.

Helpline: 01686 629 114 (24 hours, every day of the year)

Police domestic violence units

There are a number of police domestic violence units, which have staff specially trained to help people experiencing domestic violence. They work closely with other organisations such as local solicitors and Women’s Aid groups. Your local police station, in the phone book under Police, will be able to tell you if they have a domestic violence unit, or where the nearest one is.

National Centre for Domestic Violence 

The National Centre for Domestic Violence helps people get protection from their abuser. They provide free legal support to all survivors of domestic violence, for example by helping individuals get injunctions from their local court. 

Telephone: 0800 970 2070

Rape Crisis

Rape Crisis (England and Wales) is an umbrella organisation for Rape Crisis Centres across England and Wales. The website has contact details for centres and gives basic information about rape and sexual violence for survivors, friends, family, students and professionals. Rape Crisis (England and Wales) also runs a freephone helpline.

National Freephone Helpline: 0808 802 9999 (from 12 noon to 2.30pm and from 7.00pm to 9.30pm every day)

Honour Network Helpline

The Honour Network Helpline is a national helpline run by Karma Nirvana, a national charity which advises victims and survivors of forced marriage and honour-based abuse.

Honour Network Helpline
PO Box 148
LS13 9DB

Helpline: 0800 599 9247 (Monday to Friday from 9.30am to 5pm)

Action on Elder Abuse

Action on Elder Abuse gives confidential advice and information to older people who are suffering from violence or abuse. A relative or friend of the person being abused can also contact the helpline on behalf of the older person. The helpline can be used in the case of older people who live at home, in a care home or who are in hospital.

Helpline: 0808 808 8141 (freephone Monday to Friday from 9am to 5pm)
Tel: 020 8835 9280

National Stalking Helpline

The National Stalking Helpline can provide advice on how to deal with any type of stalking behaviour. This includes advice on how to report the behaviour to the police, and what you can expect if you report something.

Helpline: 0808 802 0300
Open Monday - Friday,  9.30am to 4pm

Respect Phoneline

Respect Phoneline offers information and advice to men and women in heterosexual or same-sex relationships who want to stop their violent behaviour.

Telephone: 0808 802 4040 (free from landlines and most mobiles) Monday to Friday 10am to 1 pm and 2pm to 5pm)

Organisations for lesbian, gay, bisexual and transgender people

Galop LGBT Domestic Abuse Helpline

Galop provides support for lesbian, gay, bisexual and transgender people experiencing domestic violence.

Helpline: 0300 999 5428 or freephone 0800 999 5428
Open Monday and Thursday 10am to 8pm, Wednesday and Tuesday 10 am to 8pm
Tuesday 1pm-5pm is a trans specific service

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