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Printing, PDFs, video, audio and ClearType

How to print a page, help with PDF documents, how to use video and audio content and making text clearer on the screen.


To print a page, choose the print icon Print icon on the right-hand side of the page. The information is formatted to print the without the surrounding navigation.

Using PDFs

Most of our information is contained within ordinary web pages, so that it can be read by screen reader sofware used by disabled people. However, our fact sheets (and some other documents that we link to) are in PDF format.

PDF is short for Portable Document Format - it is a file format created by Adobe that lets you view and print a file exactly as it was designed to look.

You can download Acrobat Reader for free.

Download Acrobat Reader from here

It is a good idea to have the most up-to-date version of Adobe Reader. Also, Adobe recommend upgrading to the latest version so that you have the newest accessibility features. Remember to check the Adobe website for the latest versions and upgrade if you need to.

Tips on downloading PDF files

  • Instead of opening the downloaded PDF file in Acrobat Reader, you may wish to save the file to disk
  • Any file (image, HTML, PDF, text, etc.) on the web is available for downloading to your computer by right-clicking on the link to the file that you wish to download and choosing, for example, "Save Target As" (in Internet Explorer) and specifying where you want to store it. You can also give the document a different name
  • Once you’ve downloaded the file, you can then open it on your computer – though you’ll still need Adobe Reader to do this.

Further help with using PDFs

For more help with using, reading and printing PDFs – including navigating around them and converting them into other formats like Word – go to the PDF user guide on the RNIB's website.

Video and audio content

Viewing content

You may need to access content on the Citizens Advice website that requires Adobe Flash Player to view. Download this free browser plug-in prior to viewing the content:

To download and install Flash player, please follow the instructions given on the relevant Adobe website.

Content load time

Content load time may become slow as more users access a particular video, therefore we recommend letting the video buffer (allow the content to temporarily download while it is being moved from our server to your web browser) for a few minutes before playing it.

Should the video fail to load, it may have been removed or the link broken, in which case, please contact us.

ClearType for XP users

This guide describes how to use ClearType to sharpen fonts on your Windows XP display. ClearType enhances your display by smoothing the edges of screen fonts. ClearType works especially well on Liquid Crystal Display (LCD) devices, including flat screen monitors and laptop computers.

To use Cleartype for screen fonts:

  • Choose Start, then Control Panel, then Appearance and Themes, and then display Display
  • On the Appearance tab, choose Effects
  • Choose the Use the following method to smooth edges of screen fonts check box, and then choose ClearType in the list.
UAT (Release)