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Citizens Advice Scotland

Citizens Advice Scotland, our 60 member bureaux and our consumer helpline together form Scotland’s largest independent advice network.

We help more than 300,000 people solve their problems each year in communities everywhere from city centres to the Highlands and Islands.

And we look at the problems people bring to our advice services and campaign for change where it’s needed most.

We work for a fairer Scotland where people are empowered and their rights respected.

This website, Advice for Scotland, is co-produced with colleagues in England and Northern Ireland.

Introduction to the Citizens Advice service

About the Citizens Advice service.

How to make that phone call

Advice on tips on preparing for and making phone calls to organisations or businesses. Good preparation ahead of the call will help you get the best outcome.

Get advice

How to get free, confidential, impartial and independent advice from over 250 locations. Details of how to get advice in person, over the phone, by email and access services for the deaf. Includes information for NHS complaints, consumer problems, pensions and the Armed Services.

Find a Scottish bureau

Find a bureau near you by entering a postcode or the name or a town/city.

What to bring to a bureau

Information and paperwork that you should take with you when you visit a Citizens Advice Bureau (CAB) to help the adviser deal with your case more efficiently.

Consumer advice

Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.

Citizens Advice Scotland

More information about the work of Citizens Advice Scotland

About this site

Information about this site including details of the cookies we use, how we respect your privacy, copyright and accessibility.

UAT (Release)