EU Citizens Rights Service
Please scroll to the bottom of this page for further information on the advice available and a practical guide on the EUSS application process in a range of languages.
Welcome to our EU Citizens Rights Service in Wales, funded by the Welsh Government, where EU, EEA and Swiss citizens, their families and carers resident in Wales can have access to free, impartial and confidential information, guidance, and advice, including
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immigration advice and support with late applications to the Settlement Scheme and moving from pre-settled status to settled status
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immigration advice and support under the points based sections of the immigration rules for post-2020 arrivals that applies to anyone who wants to come to live, study or work in the UK
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dedicated specialist advice for people experiencing discrimination or problems at work.
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a gateway to in-depth, specialist help on social welfare issues.
Getting Help
To speak to an adviser or to book an appointment with our EU Citizens Rights team, please call 0300 3309 059 between 9am to 5pm, Monday to Friday.
If you’re not able to speak to someone immediately, you can leave a message and an adviser will contact you as soon as they’re free. You should hear back from someone within 2 working days.
Call your local office
You can also call your local office to arrange an appointment with an adviser:
If you live in the following areas:
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Cardiff
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Vale of Glamorgan
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Bridgend
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Swansea
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Neath
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Port Talbot
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Carmarthenshire
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Pembrokeshire
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Mid-Wales (areas of Ceredigion and Powys)
call: 01446 509 897
If you live in the following areas:
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North Wales
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Mid-Wales (areas of Ceredigion and Powys)
call: 01352 706 840
If you live in the following areas:
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Newport
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Rhondda Cynon Taf
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Merthyr Tydfil
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Caerphilly
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Blaenau Gwent
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Monmouthshire
call: 01633 222 622
Our service ensures access to interpretation support where required, and will respect your chosen method, including utilising existing service staff/volunteers who speak your preferred language, a friend or family member or Language Line.
We don’t charge for calls to the helpline. Your service provider could charge you for your call, but it should be free if either:
- your contract includes all calls to landlines
- you’re within your free minutes allowance for calls to landlines
You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. For example, a 10 minute call could cost:
- £1.73 from a BT landline - find out more about BT call charges
- £3.50 if you’re an EE pay as you go customer - find out more about EE call charges
Check your supplier’s website to find out what you’ll be charged.
If you’re finding it difficult to access your local service and have a number of friends, colleagues or family members who could use our help, we may be able to arrange an advice session near you. Contact us on 0300 3309 059 to arrange.
We may also be able to arrange video calls for more convenience and ‘out of hours’ support if it’s not possible for you to contact us during our normal opening hours. Please let us know by calling the helpline on 0300 3309 059.
Further information
Information leaflets
Please take a look at the following information leaflets for further information and guidance on applying to the EU settlement scheme and access to wider advice on discrimination, employment issues. We have leaflets available in English, Welsh, Polish, Czech, Slovak, Romanian and Portuguese and can be accessed below:
EU Citizens Rights - Ceština (A5)
EU Citizens Rights - Ceština (DL)
EU Citizens Rights - Cymraeg (A5) [ 0.52 mb]
EU Citizens Rights - Cymraeg (DL) [ 1.6 mb]
EU Citizens Rights - English (A5) [ 0.52 mb]
EU Citizens Rights - English (DL) [ 1.6 mb]
EU Citizens Rights - Limba română (A5)
EU Citizens Rights - Limba română (DL)
EU Citizens Rights - Português (A5)
EU Citizens Rights - Português (DL)
EU Citizens Rights - Polski (A5) [ 0.52 mb]
EU Citizens Rights - Polski (DL) [ 1.6 mb]
EU Citizens Rights - Slovenčina (A5)
EU Citizens Rights - Slovenčina (DL)
Guidance on the EUSS online application process
If you are thinking of applying online to the Settlement Scheme and would like a step by step guide, please look at our guidance below in the language of your choice:
How to apply for settled status [ 1.8 mb] - Bānlā (Bengali)
How to apply for settled status [ 1.1 mb] - Bŭlgarski (Bulgarian)
How to apply for settled status [ 1 mb]- Ceština (Czech)
How to apply for settled status [ 1.3 mb] - Cymraeg (Welsh)
How to apply for settled status [ 1 mb] - English
How to apply for settled status [ 1.1 mb] - Español (Spanish)
How to apply for settled status [ 1 mb] - Limba română (Romanian)
How to apply for settled status [ 1 mb] - Magyar (Hungarian)
How to apply for settled status [ 1.2 mb] - Polski (Polish)
How to apply for settled status [ 1.1 mb] - Português (Portugese)
How to apply for settled status [ 1 mb] - Slovenčina (Slovak)