Citizens Advice responds to the Consumer Duty announcement
07 December 2021
19 million targeted by a green scam - here are five top tips on staying safe when making your home more energy efficient
06 December 2021
19 million targeted by a green scam - here are five top tips on staying safe when making your home more energy efficient
'How do I survive now?’ Landmark Citizens Advice study reveals shocking hardship of people with No Recourse to Public Funds
30 November 2021
People who have No Recourse to Public Funds (NRPF) describe feeling “helpless” and “invisible” as they struggle to survive without support, according to a groundbreaking report from Citizens Advice.
Serious questions for regulator as two more energy companies fail, says Citizens Advice
25 November 2021
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to the collapse of two more energy suppliers - Orbit and Entice Energy - which takes the total of failed firms to 25, since the gas price crisis began in August.
Three million families facing crisis as cost of living crunch bites
25 November 2021
New research on the cost of living crunch by Citizens Advice reveals one in ten families - equivalent to 3.2 million households - are facing financial crisis this winter. The charity analysed average income data against household spend on essentials like rent, bills and food to establish how many families can meet their living costs.
Parcel firms fail to deliver in Citizens Advice's first ever parcel company league table
24 November 2021
Citizens Advice is warning urgent action is needed across the parcel delivery industry after its first annual parcel company league table found consistent problems across the sector.
Citizens Advice responds to the news that Bulb will enter special administration
22 November 2021
As the consumer watchdog for the energy market, Citizens Advice responds to the news that Bulb - the UK’s seventh largest energy supplier - will enter special administration.
Customers ultimately paying the price for energy supplier failures, says Citizens Advice
02 November 2021
As the consumer watchdog for the energy market, Citizens Advice responds to the news that four suppliers have failed - bringing the total number of supplier failures to 19 this year, affecting more than 2 million customers in total.
CMA ruling a major step forward, but process still favours networks, says Citizens Advice
28 October 2021
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to the Competition and Markets Authority’s (CMA) findings on appeals by the energy networks (transmission and gas distribution companies) against their price control, known as RIIO-2.
Taper rate announcement means workers can keep more of their hard-earned cash
27 October 2021
Citizens Advice has responded to an announcement in today’s Budget speech that the taper rate in Universal Credit will be reduced.
Support for low-income renters is good news, but scale of challenge means it’s not enough
25 October 2021
Citizens Advice has responded to the Department for Levelling Up, Housing and Communities announcement of £65m in funding to support those on low-incomes who are in rent arrears.
People spending thousands on green home technologies have fewer consumer protections than those buying a mobile phone
22 October 2021
People taking out a mobile phone contract, car insurance or getting a loan have far better consumer protections than those spending thousands of pounds installing green technologies in their home. This is according to new research released today by Citizens Advice.
Buy Now Pay Later borrowing can be like quicksand, warns Citizens Advice
21 October 2021
Citizens Advice responds to the announcement of a consultation on the regulation of Buy Now Pay Later.
Heat and Buildings Strategy is welcome but there’s a ‘key piece missing’, says Citizens Advice
19 October 2021
In its role as the consumer watchdog for the energy market, Citizens Advice comments on the government’s Heat and Buildings Strategy published today.
Cutting Universal Credit is ‘a recipe for disaster’ warns Citizens Advice
05 October 2021
Tomorrow (6 October) the government is due to cut Universal Credit by £20 a week, affecting nearly six million people in England, Scotland and Wales.
Customers landed with £30-a-month price hike when energy companies go bust
30 September 2021
Citizens Advice warns people will face 'desperate choices' this winter without targeted support
Citizens Advice responds to failure of Avro and Green energy suppliers
22 September 2021
Citizens Advice in its role as the official watchdog for energy consumers has responded to Ofgem’s announcement about the failure of two suppliers.