Talk to us online
You can talk about your issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.
Chat is usually available 10am to 4pm, Monday to Friday.
To connect you to the right adviser, we’ll ask you for a few details, including:
the kind of advice you need, for example ‘Benefits’
If no-one’s available, you can leave a message and we’ll get back to you.
Problems with chat
It might take a few minutes to connect you to an adviser. We’ll let you know if the right kind of adviser isn’t available. We might ask you to send an email with your issue.
If we ask you to leave a message, an adviser should reply within 4 working days. If you don’t get a reply, check your spam or junk folder.
Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure to add citizensadvice.org.uk as a trusted site.
Complain about chat
You can use our complaints procedure if you want to complain about our chat service.