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Stop getting junk mail

This advice applies to Wales

There are some actions you can take to stop getting junk mail.

There’s no single organisation that you can register with - it’s best to do all the actions listed here.

Get a letterbox sticker

Put a ‘no junk mail’ sign on your door to help stop junk mail.

You can make a sign yourself - write “No commercial leaflets”. You can also write “No free newspapers” or “Yes free newspapers” depending on whether you still want to get free newspapers.

You can order stickers online from the Stop Junk Mail Campaign.

Contact Royal Mail

You can tell Royal Mail to stop to delivering junk mail to your address.

You need to download this form from the royal mail website (pdf). Fill it in and send it to the address on the form.

Royal Mail will send you a copy of the form if you can’t print it yourself. You can phone, email, or write to them:

Royal Mail Door to Door opt out

Phone: 0345 266 0858

You'll stop getting unaddressed junk mail within 6 weeks.

Register with the ‘Your Choice’ scheme

Registering with the Direct Marketing Association’s ‘Your Choice’ scheme will help reduce the amount of marketing junk mail you get.

Contact DMA and ask them to send you an opt out form.

Direct Marketing Association
DMA House
70 Margaret Street

Telephone: 020 7291 3300

You’ll start getting less junk mail in about 12 weeks.

Register with the Mailing Preference Service

Register with the Mailing Preference Service (MPS) - this will stop advertising material that’s addressed to you personally.

You can register online at the MPS website, or you can contact them by phone or email.

Mailing Preference Service

020 7291 3310

You can’t register if you have a PO box or business address, or if you live in Ireland.

You should start to notice a difference soon after registering - it can take up to 4 months for the service to be fully effective.

Stop charity marketing mail

You can contact the Fundraising Preference Service if you want to stop getting marketing mail from a charity registered in England, Wales or Northern Ireland. They'll tell them to remove your contact details within 28 days. The best way to do this is to register on their website. You can register over the phone if you prefer.

Fundraising Preference Service

Telephone: 0300 3033 157

Monday to Friday, 8.30am to 5.30pm
Saturday, 9am to midday

Calls to this number can cost up to 10p a minute from a landline, or between 3p and 40p a minute from a mobile (your phone supplier can tell you how much you'll pay).

You'll need to have your contact details and the charity name or registration number to hand.

You can contact the Scottish Fundraising Standards Panel if you want to stop getting marketing mail from a charity registered in Scotland. You can get more information on their website.

Contact your electoral registration office

You can search for your local electoral registration office on GOV.UK.

Ask them to take your details off the ‘open register’ - this is a list of people and addresses that can be bought and used for sending junk mail.

You can choose for your details not to be added to the edited electoral register when you fill out an electoral registration form. Tick the box that says “opt out” of the open register.

Contact the sender directly

If you want to stop getting mail from a particular sender, contact them directly. Include:

  • your full name and address
  • the date
  • this sentence: “Please stop processing my personal data for direct marketing purposes in accordance with the Data Protection Act 1998.”
  • a reasonable date that you want the organisation to stop sending you mail - a month from when you send the letter is reasonable

Return to sender

If you get junk mail with a return address on the envelope, you should:

  1. Write “unsolicited mail, return to sender” on the envelope.
  2. Post it - you don’t have to pay.

This won’t guarantee that you won’t get any more junk mail, but it’s a way of letting the company know that you don’t want any more mail.

How to avoid junk mail

In future, you should check any forms that you fill in for tickboxes that say something like “I give permission for third parties to contact me” or “I give you permission to contact me”. Ticking (or unticking) the boxes will prevent you from getting junk mail from that company. 

If you give your contact details over the phone make sure you tell them not to send you marketing mail or give your details to anyone else.

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