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Letter to complain about a holiday

This advice applies to Wales

Use this letter to complain if your package holiday didn't meet the brochure description, or was spoilt by problems like building work or noise.

It should help the holiday company understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on how to claim compensation for a holiday. 

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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