Small claims
Deciding whether to make a small claim
Find out what you should consider before starting a small claim and when you can make one.
Going to a small claims hearing
Find out what happens at a small claims hearing and how to prepare for it.
The rules about making a court claim
The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court.
Problems with goods - letter before court action
Letter to send as a last attempt to ask a trader to sort out a problem before you take court action.