About us

Who we are and what we do

About the Citizens Advice service.

Our history

Our history and timeline: how we've been helping to solve problems since 1939.

Future of advice: our strategic framework 2019-22

Our strategic framework 2019-2022 sets out how we'll deliver an even better service for the millions of people who come to us each year.

Our impact

• All our impact
• Impact of advice, support and education
• The impact of the Witness Service
• Impact of how we work
• Impact of our campaigns
• View all

Our media centre

• Press releases
• Search our press releases
• Contact our News Team
• Further support
• Press release alert service

Our administrative offices

National Citizens Advice administrative offices. Advice is not available from these locations.

Our Patron, trustees and directors

• Our Patron
• Our trustees
• Our executive directors

Witness Service

• About the Witness Service
• Volunteer with our Witness Service
• Get help and support from the Witness Service
• Donate to the Witness Service
• Witness Service family courts referral form

Gender pay reports

• Gender pay report 2017 [ 180 kb]
• Gender pay report 2018 [ 89 kb]
• Gender pay report 2019 [ 300 kb]
• Gender pay report 2020 [ 0.53 mb]
• Gender pay report 2021 [ 0.66 mb]

Investigation into financial capability training materials

Privacy and cookies

• Citizens Advice privacy policy
• How we use cookies

Citizens Advice statement on modern slavery and trafficking

Welsh Language Offer at Citizens Advice