Letter to complain about faulty goods supplied with a service
If you bought the goods before 1 October 2015
This letter applies to goods that you bought on or after 1 October 2015.
If you bought the goods before 1 October 2015, contact Advice Direct Scotland's consumer service or your local citizens advice bureau for advice on what to include in your letter.
Advice Direct Scotland's Consumer Service
Freephone: 0808 164 6000
You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs.
It should help the trader understand your point of view and their legal obligation to sort out the problem.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
Before you use this template, make sure you read our advice on: